🔤 Technical Glossary
How to use
Short form → long form → plain-English meaning → reference.
Can't find a term? Use the search bar — every abbreviation on this site is indexed.
⚖️ Legal, Contracts & Governance
| Short |
Long Form |
Meaning |
Reference |
| NDA |
Non-Disclosure Agreement |
Contract keeping shared confidential information secret between parties. |
Wiki · BIaaS 8 |
| DPA |
Data Processing Agreement |
Defines how a processor may handle personal data on behalf of its owner. |
GDPR · BIaaS 8 |
| AUP |
Acceptable Use Policy |
Rules for proper use of IT systems, devices and networks. |
IT AUP |
| EULA |
End-User License Agreement |
License terms between software vendor and end user. |
Wiki |
| SLA |
Service Level Agreement |
Promised response/resolution times per priority. |
SLA Guidelines |
| SOW |
Statement of Work |
Scoped deliverables, timeline and price for a project. |
Wiki |
| QBR |
Quarterly Business Review |
Quarterly performance & expansion meeting with stakeholders. |
BIaaS 6 |
| GDPR |
General Data Protection Regulation |
EU privacy law — the global benchmark for personal-data handling. |
Wiki |
| PII |
Personally Identifiable Information |
Any data identifying a person (name, NRC, phone, email). |
Wiki |
| KYC |
Know Your Customer |
Identity verification before onboarding clients/agents. |
Wiki |
📊 Data, BI & Analytics
| Short |
Long Form |
Meaning |
Reference |
| BI |
Business Intelligence |
Turning raw data into insights, reports and dashboards. |
What We Do |
| BIaaS |
Business Intelligence as a Service |
Subscription-based BI delivery model. |
BIaaS Playbook |
| SSOT |
Single Source of Truth |
One authoritative dataset everyone trusts. |
Insights |
| MDM |
Master Data Management |
Golden records for products/customers/suppliers. |
Epic 3 |
| DQ |
Data Quality |
Accuracy, completeness and consistency of data. |
Governance |
| ETL |
Extract, Transform, Load |
Pipeline moving data from source → warehouse. |
ETL Guide |
| ELT |
Extract, Load, Transform |
Modern variant — transform inside the warehouse. |
Wiki |
| CDC |
Change Data Capture |
Syncing only changed rows (delta loading). |
Epic 1 |
| OLTP |
Online Transaction Processing |
Day-to-day operational systems (das-db). |
Epic 1 |
| OLAP |
Online Analytical Processing |
Analytical query workloads (warehouse). |
Wiki |
| DWH |
Data Warehouse |
Central analytical data store. |
Wiki |
| SKU |
Stock Keeping Unit |
Unique product code. |
Wiki |
| UOM |
Unit of Measure |
PCS / kg / ctn — and conversion factors. |
Epic 3 |
| BOM |
Bill of Materials |
Component "recipe" for kits/production. |
Schema |
| ABC |
ABC Analysis |
Pareto classification of inventory/customers by value. |
Wiki |
| CTE |
Common Table Expression |
WITH clauses for readable SQL. |
Wiki |
| KPI |
Key Performance Indicator |
Measurable metric tracked against a target. |
KPI Framework |
| OKR |
Objectives and Key Results |
Goal-setting framework (objective + measurable results). |
Wiki |
| KR |
Key Result |
The measurable outcome inside an OKR. |
KPI Framework |
| ESG |
Environmental, Social, Governance |
Sustainability & responsibility metrics. |
Sustainability |
💼 Business & Finance
| Short |
Long Form |
Meaning |
Reference |
| ERP |
Enterprise Resource Planning |
Unified operational system (finance + inventory + HR). |
Insights |
| P&L |
Profit & Loss |
Income statement — revenue vs expenses. |
Wiki |
| AP |
Accounts Payable |
Money we owe suppliers. |
Wiki |
| AR |
Accounts Receivable |
Money customers owe us. |
Wiki |
| GL |
General Ledger |
Master record of all accounting entries. |
Wiki |
| COGS |
Cost of Goods Sold |
Direct cost of products sold. |
Wiki |
| GMV |
Gross Merchandise Value |
Total sales value before deductions. |
Wiki |
| MRR |
Monthly Recurring Revenue |
Subscription revenue per month. |
Wiki |
| ARR |
Annual Recurring Revenue |
MRR × 12. |
Wiki |
| CAC |
Customer Acquisition Cost |
Sales + marketing cost per new client. |
Wiki |
| LTV |
Lifetime Value |
Total value of a client over the relationship. |
Wiki |
| ICP |
Ideal Customer Profile |
Description of the best-fit buyer. |
BIaaS 2 |
| FTE |
Full-Time Equivalent |
Standard headcount unit. |
Wiki |
| BU |
Business Unit |
One company/division (M-Kitchen, ShweZay…). |
Who We Are |
| HOD |
Head of Department |
Department leader receiving KPI reports. |
KPI Framework |
| MoM / WoW / YoY |
Month/Week/Year over … |
Comparison periods for trends. |
Reports Catalog |
| Lakh |
100,000 |
South-Asian counting unit (OKR targets use Lakhs). |
Wiki |
| Crore |
10,000,000 |
100 Lakhs. |
Wiki |
🚚 Operations & Logistics
| Short |
Long Form |
Meaning |
Reference |
| OMS |
Order Management System |
End-to-end order lifecycle tracking. |
Insights |
| POS |
Point of Sale |
Retail checkout transactions. |
Wiki |
| COD |
Cash on Delivery |
Collect payment at the door — Marathon's core service. |
What We Do |
| FEFO |
First Expired, First Out |
Issue nearest-expiry stock first (FMCG). |
Wiki |
| FIFO |
First In, First Out |
Issue oldest stock first. |
Wiki |
| PO |
Purchase Order |
Buying document sent to a supplier. |
Schema |
| SO |
Sales Order |
Customer order document. |
Schema |
| TAT |
Turnaround Time |
Time from request to completion. |
SLA Guidelines |
| 3PL |
Third-Party Logistics |
Outsourced logistics provider. |
Wiki |
🖥️ Technology & Security
| Short |
Long Form |
Meaning |
Reference |
| API |
Application Programming Interface |
Software-to-software communication contract. |
Wiki |
| REST |
Representational State Transfer |
Web API style (GET/POST/PUT/DELETE). |
Wiki |
| JDBC |
Java Database Connectivity |
How Apps Script connects to MySQL. |
Report Automation |
| GAS |
Google Apps Script |
Serverless JavaScript automation on Google Workspace. |
Report Automation |
| CSV |
Comma-Separated Values |
Flat table file format. |
Wiki |
| JSON |
JavaScript Object Notation |
Structured data interchange format. |
Wiki |
| YAML |
YAML Ain't Markup Language |
Configuration format (mkdocs.yml). |
Wiki |
| CI/CD |
Continuous Integration / Deployment |
Automated build, test and deploy. |
Wiki |
| RBAC |
Role-Based Access Control |
Permissions assigned by role. |
Governance |
| SSO |
Single Sign-On |
One login for many systems. |
Wiki |
| 2FA |
Two-Factor Authentication |
Second verification step at login. |
Wiki |
| TLS |
Transport Layer Security |
Encryption in transit (the "s" in https). |
Wiki |
| SQL |
Structured Query Language |
The language of relational data. |
Wiki |
| RDBMS |
Relational Database Management System |
MySQL, PostgreSQL, etc. |
Wiki |
🏛️ Organizations & Programs (Our Context)
| Short |
Long Form |
Meaning |
Reference |
| DAS |
Distribution & Accounting System |
Marathon's internal ERP ("das-db"). |
Epic 1 |
| JICA |
Japan International Cooperation Agency |
Grant donor — ACCESS Booster 2022. |
Wiki |
| UNDP |
United Nations Development Programme |
Co-host of the MoCOM E-Commerce Challenge. |
Wiki |
| MoCOM |
Ministry of Commerce (Myanmar) |
E-Commerce Innovation Challenge host. |
About |
| CERP |
COVID-19 Economic Relief Plan |
Government relief framework. |
About |
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