Forms & Templates

ID	Form	Purpose	Owner	Cadence	Channel
F-01	Service Ticket	Raise incidents/requests	IT/BI	Ad-hoc	Zammad
F-02	Report Request	New/ad-hoc report	BI	Ad-hoc	Ticket tag report-request
F-03	Data Correction	Master/transaction fix	Data Steward	Ad-hoc	Ticket tag data-correction
F-04	Access / Token Request	DB, GAS, BI access	BI Lead	Ad-hoc	Ticket tag access
F-05	Policy Acknowledgement	Annual AUP + Governance sign-off	HR	Annual	HR form
F-06	Employee Satisfaction Survey	K-HR-02	HR	Monthly	Paper/Forms
F-07	Product Quality Survey	K-MF-02	M-Trading	Monthly/batch	Paper/Forms
F-08	Delivery Quality Survey	K-ME-02	M-Express	Weekly sample	Phone/Forms
F-09	BI Ticket Quality Survey	K-BI-02	BI	Quarterly	Forms

F-01 Service Ticket

Raise via techsupport.marathonmyanmar.com. Set priority per the SLA Guidelines and tag the request type (report-request, data-correction, access).

F-02 Report Request (template)

Requester / Dept:            BU:
Report purpose:              Decision it enables:
Required fields/metrics:     Granularity (day/week/month):
Preferred channel:  [ ] Email CSV  [ ] Dashboard  [ ] Sheet
Needed by:                   Priority (per SLA):

F-03 Data Correction (template)

System (das-db/Zammad):      Table/record ID:
Current value:               Correct value:
Evidence (doc/invoice no.):  Requested by:

F-04 Access / Token Request (template)

System:  [ ] MySQL etl_test  [ ] GAS  [ ] BI tool  [ ] Zammad
Role needed:  read / write / admin      Duration:
Business justification:                 Approver (HOD):

F-05 Policy Acknowledgement

Annual sign-off (per IT AUP Â8) covering the IT Acceptable Use Policy and Data Governance Policy. Collected by HR each January; new joiners sign during onboarding.